HELP CENTER & FAQ
The fruits and vegetables available in our stores are sourced directly from the farmers across India or imported from across the globe by our group farm myfav.in, which has an integrated procurement, transportation, wholesale and retail operations.
We have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.
We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep.
There is no minimum order value for delivery. However we do charge ₹35 for delivery if the order amount is below ₹500.
We deliver orders from 11 am to 8 pm. Your order will be delivered on the same day if ordered before 9 am else delivered on the next day.
Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery associate will try reaching you on the registered mobile number. The order will be rescheduled as per your availability.
Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and mobile number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products to our delivery associate. In case you wish to order some additional products, you can always proceed placing a new order.
Currently we do not offer this facility.
You will receive an Invoice on the email address provided during registration. You can also login to Your Account and view the invoice on your order in the My Orders section.
You can use the “Contact Us” section on the website. Our customer care executives are always happy to help.